Question 1

How do I create my first AI generation?

Accepted Answer

Sign up for a free account, then head to the Chat, Image, or Video generation pages from the dashboard. Choose a model (or let auto-routing pick the best one), type your prompt, and hit Generate. Your result will appear in seconds and is saved to your generation history.

Question 2

What is the credit system and how does it work?

Accepted Answer

Credits are the universal currency on Vincony. Every AI action — chat messages, image renders, video clips, tool runs — costs a certain number of credits. Your plan includes a monthly credit allowance, and you can always top up if you need more. Check the Pricing page for a full cost breakdown.

Question 3

How do I choose the right AI model for my task?

Accepted Answer

Visit the Models page to compare capabilities, speed, and cost per model. If you're unsure, enable Auto-Routing — it analyses your prompt and automatically selects the best model for the job based on task type, complexity, and cost efficiency.

Question 4

What is auto-routing and how does it help?

Accepted Answer

Auto-routing uses a lightweight classifier to read your prompt and route it to the optimal model. Simple tasks go to fast, low-cost models; complex reasoning tasks go to premium models. This saves credits while maintaining quality.

Question 5

How do I save and reuse prompts?

Accepted Answer

Click the bookmark icon next to any prompt to save it. Access all saved prompts from the Saved Prompts page under the OS menu. You can tag, search, and version your prompts for easy reuse.

Question 6

How do I access my generation history?

Accepted Answer

Go to your Dashboard and click the History tab. You'll see all past generations with their prompts, models used, credits consumed, and timestamps. Results are stored for 90 days (longer on paid plans).

Question 7

How do credits work?

Accepted Answer

Each plan includes a monthly credit allowance. Credits are consumed when you use AI models — chat, image, video, and tool generations each have different costs. You can see the exact cost per model on the Pricing page under 'Credit Cost Breakdown'.

Question 8

Can I switch plans at any time?

Accepted Answer

Yes. Upgrades take effect immediately and you'll be charged a prorated amount. Downgrades take effect at the end of your current billing cycle.

Question 9

What happens when I run out of credits?

Accepted Answer

You'll see a notification banner and can either wait for your monthly refresh or purchase a one-time credit top-up from the Dashboard. Scheduled generations will pause until credits are available.

Question 10

Is there a free plan?

Accepted Answer

Yes! The Free plan includes 100 credits per month — enough to try chat, image, and video generation with no credit card required. The Free plan is separate from the paid plan trial.

Question 11

How does the free trial work?

Accepted Answer

All paid plans include a 7-day free trial. You'll enter your card details at checkout, but you won't be charged until the trial ends. Cancel anytime during the 7 days from your Dashboard and you won't pay a thing. After the trial, your card is automatically charged for the plan you chose. Only one trial per account — returning subscribers are not eligible for another trial.

Question 12

How does annual billing work?

Accepted Answer

Annual plans are billed once per year at a discounted rate (save ~17% compared to monthly). Your full credit allowance is refreshed monthly throughout the year.

Question 13

Can I cancel my subscription?

Accepted Answer

Absolutely. Cancel any time from your Dashboard under Subscription settings. You'll keep access until the end of your current billing period. No cancellation fees.

Question 14

Do unused credits roll over?

Accepted Answer

Credits reset each billing cycle and do not roll over. Top-up credits, however, never expire.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Enterprise customers can arrange invoice-based payment.

Question 16

What happens to my data if I cancel?

Accepted Answer

After cancellation, your data is retained for 60 days so you can export it or resubscribe. After 60 days, all personal data and generations are permanently deleted in compliance with our privacy policy.

Question 17

What free AI tools are available?

Accepted Answer

Vincony offers 11 free tools you can try without an account: Search Agent (web-powered answers with citations), Deep Research (in-depth multi-source analysis), Code Helper (debugging, refactoring, code generation), Proofreader (grammar & style fixes), SEO Meta Writer (optimised meta tags), Slide Generator (presentation outlines), Content Repurposer (reformat for Twitter, LinkedIn, email), Web Summarizer (article summaries), AI Detector (detect AI-written text), Translator (50+ languages), and Prompt Optimizer (improve your prompts). Access them all from the Tools page.

Question 18

How does the Code Helper work?

Accepted Answer

Go to Tools → Code Helper, paste your code or describe what you need, and the AI provides clean, well-commented solutions. It handles debugging, refactoring, code generation, and explanations across any programming language. Costs 2 credits per use.

Question 19

How does the Slide Generator work?

Accepted Answer

Navigate to Tools → Slide Generator and describe your presentation topic. The AI generates a structured 5–10 slide outline with titles, bullet points, speaker notes, and visual suggestions. Costs 1 credit per generation.

Question 20

How do the Proofreader and AI Detector work?

Accepted Answer

The Proofreader (Tools → Proofreader) fixes grammar, spelling, punctuation, and style issues, then lists every change made. The AI Detector (Tools → AI Detector) analyses text for AI-generated patterns and returns a confidence score with highlighted passages. Proofreader costs 1 credit; AI Detector costs 2 credits.

Question 21

How does the Translator work?

Accepted Answer

Open Tools → Translator, paste your text, and specify the target language. The AI auto-detects the source language and translates while preserving tone, formatting, and cultural nuances. Supports 50+ languages. Costs 1 credit per translation.

Question 22

How does the Prompt Optimizer work?

Accepted Answer

Go to Tools → Prompt Optimizer and paste any prompt you want to improve. The AI analyses it and produces 2–3 optimised variations with explanations of what changed and why. Great for getting better results from any AI model. Costs 1 credit.

Question 23

How does the Referral Program work?

Accepted Answer

Share your unique referral link from the Dashboard. When a friend signs up and verifies their account, both of you earn bonus credits. Track your referrals and see your position on the referral leaderboard — top referrers earn additional rewards each month.

Question 24

What is the Streak system?

Accepted Answer

The Streak system tracks your consecutive days of using Vincony. Each day you create at least one generation, your streak counter increases. Maintain streaks to earn badges displayed on your profile. Your current streak and badges are visible in the Dashboard header.

Question 25

How do I set up a Public Profile?

Accepted Answer

Go to Dashboard → Settings → Profile. Toggle 'Public Profile' on, choose a unique username, add a bio, and optionally enable your generation gallery and template showcase. Your profile will be visible at vincony.com/u/your-username.

Question 26

How do I share a generation result?

Accepted Answer

Click the Share button on any generation in your history. This creates a public link (vincony.com/shared/[id]) that anyone can view — no account required. You control which generations are shared and can revoke access at any time.

Question 27

What is the Weekly Digest email?

Accepted Answer

Every week, Vincony sends you a personalised email summarising your activity: total generations, credits spent, your top-used models, a breakdown by content type (text, image, video, audio), and a suggested prompt to try. Manage your email preferences in Dashboard → Settings.

Question 28

How does Credit Gifting work?

Accepted Answer

From the Dashboard, click the Gift icon to send credits to another Vincony user by email. Specify the amount, and the recipient receives the credits once they verify their account. Gifted credits never expire.

Question 29

How do I use the Search Agent / Deep Research?

Accepted Answer

Navigate to Tools → Search Agent or Deep Research. Enter your question or research topic and the AI will search the web, synthesise findings, and present a structured answer with source citations.

Question 30

How does Style DNA work?

Accepted Answer

Style DNA analyses samples of your writing and creates a reusable style profile capturing your tone, voice, formality, and sentence structure. Attach a Style DNA profile to any generation to match your brand voice automatically.

Question 31

How do I set up a Brand Kit?

Accepted Answer

Go to OS → Brand Kit. Upload your logo, define brand colours, set tone-of-voice guidelines, add terminology rules, and list banned words. Once saved, your Brand Kit is available as context for any generation.

Question 32

What is the Memory Graph?

Accepted Answer

The Memory Graph is a knowledge graph that remembers entities, relationships, and context across your conversations. It helps the AI give more personalised, context-aware responses over time.

Question 33

How do I build workflows and automations?

Accepted Answer

Open OS → Workflows to create multi-step AI pipelines. Chain together different models and tools — e.g., research → summarise → translate — and run them on demand or on a schedule.

Question 34

How do I use BYOK (Bring Your Own Key)?

Accepted Answer

Go to OS → BYOK and add your own API keys for supported providers (OpenAI, Anthropic, Google, etc.). When a BYOK key is active, generations using that provider consume zero Vincony credits.

Question 35

How does the AI Detector work?

Accepted Answer

Navigate to Tools → AI Detector, paste any text, and the tool will analyse it for AI-generated patterns. It returns a confidence score and highlights sections that appear AI-written.

Question 36

How do I use ChatPDF?

Accepted Answer

Go to Tools → ChatPDF, upload a PDF document, and ask questions about its content. The AI reads and indexes the full document so you can extract information conversationally.

Question 37

Does the chat save my conversation?

Accepted Answer

Yes! Chat messages persist across page reloads using session storage. Your recent conversations are also listed in the chat sidebar for quick access. Starting a 'New Chat' clears the current session. Note: conversations are stored locally in your browser, not on the server.

Question 38

What keyboard shortcuts are available?

Accepted Answer

Press ? anytime to open the full shortcuts panel. Key shortcuts include: N for new chat, / to focus the input, R to regenerate the last response, ⌘K to open the command palette, ⌘I for image generation, and ⌘M for models. In chat, use ⌘] and ⌘[ to cycle between models.

Question 39

What does the cost preview in chat show?

Accepted Answer

Before you send a message, a small badge next to the send button shows the selected model's name and how many credits the message will cost. This lets you make informed decisions about which model to use for each prompt.

Question 40

How does the Song Creator work?

Accepted Answer

Navigate to OS → Audio Studio → Song Creator. Describe the song you want — genre, mood, lyrics — and the AI generates a full audio track. You can extend tracks, generate lyrics first, and download the result.

Question 41

How does the Social Planner work?

Accepted Answer

Go to OS → Social Planner to plan and generate social media content. Describe your campaign, select platforms, and the AI creates tailored posts with hashtags, captions, and suggested posting schedules.

Question 42

How do I use the Chatbot Builder?

Accepted Answer

Open OS → Chatbot Builder to create custom AI chatbots. Define a name, system instructions, and data sources, then deploy the chatbot for use in your own applications or websites.

Question 43

How do Scheduled Generations work?

Accepted Answer

Go to OS → Scheduled Generations to set up prompts that run automatically on a cron schedule. Choose the model, define the prompt, set the frequency (hourly, daily, weekly), and the system will execute and store the results. Runs pause if your credits are depleted.

Question 44

How do I use the Knowledge Base?

Accepted Answer

Open OS → Knowledge Base to upload documents, notes, and links that the AI can reference during conversations. This gives your workspace persistent context without repeating information in every prompt.

Question 45

How does Prompt Lab work?

Accepted Answer

Go to OS → Prompt Lab to version, test, and compare prompts side-by-side. You can fork existing prompts, star the best versions, and track iteration history across all your experiments.

Question 46

How does the Prompt & Model Performance Tracker work?

Accepted Answer

Go to OS → Prompt Tracker to run structured A/B tests on your prompts across multiple models simultaneously. Create named experiments, send a prompt to several models at once, and get automated quality and relevance scores (1–10) powered by AI. Each run records latency, credit cost, and AI reasoning. Compare prompt variants ('v1' vs 'v2') to see which wording performs best on which model, and view per-experiment leaderboards ranking models by quality, speed, and cost-efficiency. Costs 1 extra credit per run for auto-scoring.

Question 47

How do Collections work?

Accepted Answer

Collections let you organise your favourite generations into curated groups. Click the folder icon on any generation to add it to a collection. You can also share collections via a public link.

Question 48

What is the Marketplace?

Accepted Answer

The Marketplace (OS → Marketplace) is a community hub where users publish and discover prompt templates, workflows, and output templates. Browse by category, fork items to customise them, and rate contributions from other users.

Question 49

How do I create and manage AI Agents?

Accepted Answer

Go to OS → Agent Center to build autonomous AI agents. Give each agent a name, system prompt, tools it can access, and an optional schedule. Agents run tasks independently — from research to data processing — and store results in your workspace. Monitor runs and outputs from the Agent Center dashboard.

Question 50

What are Output Templates?

Accepted Answer

Output Templates (OS → Output Templates) let you define reusable output formats with placeholder variables. Create templates for emails, reports, social posts, or any structured format. When generating content, select a template and the AI fills in the variables automatically.

Question 51

What are Persona Profiles?

Accepted Answer

Persona Profiles (OS → Persona Profiles) let you switch between different AI personalities. Each persona has its own system prompt, tone, avatar, and optionally a preferred model. Use personas to maintain consistent voice across projects — e.g., a 'Technical Writer' persona vs. a 'Creative Storyteller' persona.

Question 52

How does the Credit Calculator work?

Accepted Answer

The Credit Calculator (available on the Pricing page) lets you estimate your monthly credit usage before committing to a plan. Select the types of generations you plan to use, set quantities, and the calculator shows the total credit cost and recommends the best plan for your needs.

Question 53

How does the Email Writer work?

Accepted Answer

Go to Tools → Email Writer. Enter recipient and sender names for personalised greetings, choose a language (8 supported), select your preferred length (Short, Medium, Long), and pick a quick template to get started fast. The tool keeps your last 5 drafts in history so you can revisit or refine them.

Question 54

How do Social Post previews work?

Accepted Answer

Go to Tools → Social Posts. After generating content, each platform (Twitter/X, LinkedIn, Instagram, Facebook, TikTok, Discord, Slack) shows a live preview card mimicking the real platform UI. Copy or publish per-platform, and generate up to 3 A/B variations per platform to test messaging.

Question 55

How does AI Prompt Enhancement work in Audio Studio?

Accepted Answer

In the Audio Studio's SFX and Music tabs, click the ✨ Enhance button next to your prompt. The AI rewrites your description with richer detail for better generation results. Music tab also offers clickable Genre and Mood tags (Lo-fi, Jazz, Upbeat, Dark, etc.) that auto-append to your prompt.

Question 56

How does the Audio Queue work?

Accepted Answer

The Audio Queue shows all pending and completed generations across tabs. Use Move Up/Down buttons to reorder items. A pipeline banner alerts you when audio from one tab (e.g., Speak) is ready for use in another (e.g., Tools). Use 'Send to Create' from the Listen tab to pass transcripts directly as SFX or Music prompts.

Question 57

What languages are supported for Email and Social Posts?

Accepted Answer

Both the Email Writer and Social Posts tools support 8 languages: English, Spanish, French, German, Portuguese, Italian, Dutch, and Japanese. Select your language before generating, and the AI produces native-quality output in that language.

Question 58

How do Quick Templates work in Email Writer?

Accepted Answer

Quick Templates are 6 preset starting points — Follow Up, Introduction, Thank You, Apology, Request, and Announcement. Select a template to pre-fill the prompt with a structured outline, then customise. Your last 5 drafts are saved in Draft History for easy retrieval.

Question 59

How does the Fact Checker work?

Accepted Answer

Go to OS → Fact Checker. Paste any claim or statement and the tool sends it to multiple AI models simultaneously. Each model independently verifies the claim and returns a confidence score. The tool synthesises all responses into a final verdict with supporting evidence and source suggestions. Costs 3 credits per check.

Question 60

How does the Hallucination Detector work?

Accepted Answer

Navigate to OS → Hallucination Detector. Paste any AI-generated text and the tool cross-references it across multiple models to flag potential hallucinations — fabricated facts, incorrect citations, or unsupported claims. Each flagged section includes an explanation and confidence level. Costs 3 credits per analysis.

Question 61

How does the AI Debate Arena work?

Accepted Answer

Open OS → Debate Arena. Enter any topic or claim, and two AI models will argue opposing sides — one Pro, one Con — with structured arguments. A third model then acts as an impartial judge, delivering a reasoned verdict. Great for critical thinking, research, and decision-making. Costs 3 credits per debate.

Question 62

How does Multi-Model Code Review work?

Accepted Answer

Go to OS → Code Review. Paste your code and the tool analyses it across multiple AI models for security vulnerabilities, performance issues, and best-practice violations. You get a consolidated report with severity ratings and fix suggestions. Costs 3 credits per review.

Question 63

How does the Prompt A/B Tester work?

Accepted Answer

Navigate to OS → Prompt A/B Tester. Enter 3 prompt variations and the tool runs all of them through the same model, scoring each on quality, creativity, and efficiency. Compare results side-by-side to find the best-performing prompt. Costs 3 credits per test.

Question 64

How does the Translation Validator work?

Accepted Answer

Open OS → Translation Validator. Paste source text and a target language. The tool generates 3 different translation styles (formal, casual, contextual), scores each for accuracy and naturalness, and synthesises a best-of-all final version. Costs 3 credits per validation.

How can we help?

Getting Started

Account & Billing

Free Tools

Your Account

Features & Tools

AI Tools & Search

Business Tools

Integrations

Advanced Features

Developer & API

Privacy & Security

Teams & Enterprise

Still need help?